Software Support (Level 3)
5 years experience required
TeleDevelopment Services Inc.
F. Ramos St., Cebu City, Cebu
Details
TeleDevelopment Services, Inc. is a BPO and call center support company, providing agent staffing, executive placement, vendor management, training and consulting services to the biggest names in the BPO and call center industry. TDS Manila was launched in 2004 and now after five years, TDS welcomes its newest addition to its growing family - TDS Cebu.
If you're a competitive professional who can work with minimal supervision, can communicate well, currently based in Cebu, and has considerable Software Support experience, and willing to join a Multi-national firm to build a career…this role is for you!
Our Client is looking for LEVEL 3 SOFTWARE SUPPORT individuals who are open to join and help strengthen the current team.
Main Responsibilities:
► Resolve High-Level Software Issues
► Provide Support to EMEA Countries / US and Call Centers
► Ready to go onsite in order to facilitate and speed up issue resolution
► Develop any technical documents
► Propose any change/improvement that is necessary to improve the Technical Support team
► Participates in cross-functional activities
Desired skills and background include the following:
► Bachelors Degree with 5 years IT experience
► Able to communicate within stressed situations
► Comfortable with Microsoft's client OS: Windows 2000/XP/Vista
► Comfortable with Microsoft's server OS and associated networking services: Windows 2000/2003/2008, Active Directory, Kerberos, LDAP, DNS, D-DNS, DHCP, Radius, SMTP
► Comfortable with network: network trace and interpretation, Wireless
► Experience with MAC OS (OS IX and X)
► Experience with Linux/Unix systems
If you're a competitive professional who can work with minimal supervision, can communicate well, currently based in Cebu, and has considerable Software Support experience, and willing to join a Multi-national firm to build a career…this role is for you!
Our Client is looking for LEVEL 3 SOFTWARE SUPPORT individuals who are open to join and help strengthen the current team.
Main Responsibilities:
► Resolve High-Level Software Issues
► Provide Support to EMEA Countries / US and Call Centers
► Ready to go onsite in order to facilitate and speed up issue resolution
► Develop any technical documents
► Propose any change/improvement that is necessary to improve the Technical Support team
► Participates in cross-functional activities
Desired skills and background include the following:
► Bachelors Degree with 5 years IT experience
► Able to communicate within stressed situations
► Comfortable with Microsoft's client OS: Windows 2000/XP/Vista
► Comfortable with Microsoft's server OS and associated networking services: Windows 2000/2003/2008, Active Directory, Kerberos, LDAP, DNS, D-DNS, DHCP, Radius, SMTP
► Comfortable with network: network trace and interpretation, Wireless
► Experience with MAC OS (OS IX and X)
► Experience with Linux/Unix systems
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