Call Center QA Analyst / Trainer
Northernworx KPO, Inc.
Cebu City, Cebu
To apply, send your resume to:
The HR Department
Northernworx KPO, Inc.
2/F BPI Financial Center
General Maxilom Avenue, Cebu City
Or email to jobs@northerntworks.com
type “Call Center QA Analyst / Trainer” on the subject line
ALL GEARED UP FOR GROWTH
Since our first program, our company has steadily lunged forward… fueled by our relentless commitment to empower team members to handle the challenge of opportunities and upholding excellence in every step.
Now, more than ever, Northern is all geared up for growth… Poised to conquer new horizons…Energized to forge ahead and continuously deliver value.
And currently, we have job openings for Call Center QA Analyst/Trainer to power our expansion:
Main Responsibilities:
- Creating training manuals and taking charge of the training of new candidates
- Motivating and inspiring trainees to surpass their potential
- Monitoring of Attendance and Performance Metrics of trainees
- Perform Quality Assurance checks for employees
- Generating necessary reports
- Providing updates and feedback to upper management
Qualifications:
- Candidate must be a graduate of any Bachelors’ degree, preferably English-language related courses and/or management courses
- With at least two (2) years call center experience, one (1) year as a QA analyst / trainer or similar position
- Excellent written and verbal English skills
- Proficient in MS Office Applications and the Internet
- Above-average listening and analytical skills
- With desire to lead and be part of a diverse team
- Must be willing to work on graveyard and shifting schedules
We offer an attractive compensation package (with US dollar-based incentives) and vast prospects for advancement.
Since our first program, our company has steadily lunged forward… fueled by our relentless commitment to empower team members to handle the challenge of opportunities and upholding excellence in every step.
Now, more than ever, Northern is all geared up for growth… Poised to conquer new horizons…Energized to forge ahead and continuously deliver value.
And currently, we have job openings for Call Center QA Analyst/Trainer to power our expansion:
Main Responsibilities:
- Creating training manuals and taking charge of the training of new candidates
- Motivating and inspiring trainees to surpass their potential
- Monitoring of Attendance and Performance Metrics of trainees
- Perform Quality Assurance checks for employees
- Generating necessary reports
- Providing updates and feedback to upper management
Qualifications:
- Candidate must be a graduate of any Bachelors’ degree, preferably English-language related courses and/or management courses
- With at least two (2) years call center experience, one (1) year as a QA analyst / trainer or similar position
- Excellent written and verbal English skills
- Proficient in MS Office Applications and the Internet
- Above-average listening and analytical skills
- With desire to lead and be part of a diverse team
- Must be willing to work on graveyard and shifting schedules
We offer an attractive compensation package (with US dollar-based incentives) and vast prospects for advancement.
The HR Department
Northernworx KPO, Inc.
2/F BPI Financial Center
General Maxilom Avenue, Cebu City
Or email to jobs@northerntworks.com
type “Call Center QA Analyst / Trainer” on the subject line
source: Mynimo
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